Customer Service Representative for International Brands in Lisbon
3 semanas atrás
Customer Service Representative Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for international brands in Lisbon. As a key member of our team, you will be responsible for providing exceptional customer service to clients while working on projects for top prestigious and worldwide brands.
Key Responsibilities:
- Support clients' activities by offering world-class service to their customers
- Answer incoming queries from customers via email, chat, and phone
- Identify issues and provide solutions
- Ensure a high level of customer satisfaction
- Record data in the CRM system
- Provide ad-hoc support
- Be a team player and participate in the success of the team and project
Requirements:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- A valid Portuguese work permit (required)
What's in it for you?
- Type of contract: yearly or 6 months contract, renewable
- Working hours: 40h/week (8h/day, 5 days a week) on a rotative schedule
- Salary conditions*: 950€ gross/month (including free accommodation) or 1300-1400€ gross/month (excluding accommodation)
- For international candidates: reimbursement of your initial flight expenses, airport pick up, yearly two-way flight ticket back to your home country (within the EU), and help in paperwork, opening bank account, etc.
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