International Customer Service Representative for Global Brands in Portugal
4 semanas atrás
We are seeking an experienced and motivated International Customer Service Representative to join our team in Portugal.
About the Role:
This is a fantastic opportunity to work with top prestigious and worldwide brands, providing world-class service to their customers. As a Customer Service Representative, you will be responsible for:
- Answering project-related queries from customers
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements:
To succeed in this role, you will need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- A high school degree
- To be an attentive listener, comfortable, and skilled at communicating with people
- To have a drive for excellence and professionalism
- To be a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- To live in or be willing to relocate to Portugal for an international career and life experience
- To have a valid work permit for Portugal (required)
About the Offer:
We offer a competitive salary range of 950-1500€ gross/month, depending on the project and relocation package. Benefits include:
- Type of contract: long-term fixed term contract, renewable every year or even indefinite
- Working hours: full time (40h/week), different schedules depending on the project
- Variety of model options: on site, hybrid, or remote projects
- Relocation Package including help with paperwork, accommodation, and flight/travel tickets
- Health insurance
- Different add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
About Your Future Company:
By working with major global players in BPOs, you will have the flexibility to choose between locations in Portugal or Greece, including trendy cities such as Lisbon, Porto, Athens, or Thessaloniki. You can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community, and plenty to discover.
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