Customer Service Representative for International Brands in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you passionate about delivering exceptional customer service and making a real impact in a fast-paced international environment? We're looking for a talented Customer Service Representative to join our team in Lisbon, Portugal.

About the Role

As a Customer Service Representative, you will be the face of our company, providing world-class service to clients and their customers while working on projects for top prestigious and worldwide brands. Your responsibilities will include:

  • Answering incoming queries from customers via email, chat, and phone
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project
Requirements

To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • A drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
  • A valid Portuguese work permit (required)
What's in it for you?

We offer a competitive salary and benefits package, including:

  • Yearly or 6 months contract, renewable
  • 40h/week (8h/day, 5 days a week) on a rotative schedule
  • Salary conditions* – 2 options: Including free accommodation (shared flat, all bills included): 950€ gross/month Excluding accommodation: 1300-1400€ gross/month
  • For international candidates: Reimbursement of your initial flight expenses Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc


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