Customer Service Representative in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role:

As a Customer Service Representative in our Lisbon hub, you will be the face of our company, providing world-class service to our clients' customers. You will be working on projects with top prestigious and worldwide brands, supporting clients' activities, and ensuring a high level of customer satisfaction.

Responsibilities:

• Supporting clients' activities by offering world-class service to their customers
• Answering incoming queries from customers via email and chat
• Identifying issues and providing solutions
• Ensuring a high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support

Requirements:

• A native level of German and a good level of English
• Previous experience in GDS tools (ideally)
• Enthusiasm about the travelling and tourism industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid work permit for Portugal (required)

What's in it for you?

• A fixed-term contract for 6 months
• Working Hours: Monday to Friday, rotating shifts 7.30 am to 5.30 pm (8h/day)
• Fully paid training, professional development and career evolution
• A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
• Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Career Growth Opportunities: Various career development chances in different paths

About the Company:

Blu Selection is a global brand, leading a customer experience solution provider with more than 75,000 multilingual employees in over 50 countries around the world. We are looking for new members to join us in our Lisbon hub.

About Lisbon:

Lisbon is a colorful city with a rich cultural history. It offers a warm climate all year and a sunny beach life next to the Atlantic. The city has a large English-speaking local community and international environment, making it an ideal place to live and work.



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