Customer Support Representative for Global Brands
1 dia atrás
We are seeking a skilled Customer Support Representative to join our team in Lisbon, Portugal. As a key member of our Customer Care team, you will play a vital role in delivering exceptional customer experiences across various industries and brands.
About the Role:
As a Customer Support Representative, you will be responsible for handling customer inquiries via email, chat, and phone in a friendly, effective, and professional manner. You will work closely with your team to resolve customer issues and provide solutions that meet their expectations.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via multiple channels.
- Work collaboratively with colleagues to resolve complex customer issues.
- Develop and maintain a deep understanding of our clients' products and services.
- Show a flexible approach to working in a fast-paced environment and adapting to changing priorities.
- Maintain accurate records of customer interactions and communication.
Requirements:
- Fluency (C2 level) in Finnish language.
- Good knowledge of English (B1-B2 level).
- Basic computer skills with advanced skills like coding preferred.
- Excellent analytical and problem-solving skills.
- Ability to multitask and work under pressure.
- EU citizenship or work permit for Portugal.
What We Offer:
- A complete relocation package including a refundable airline ticket and free accommodation in our company apartment throughout employment.
- A fixed monthly salary + bonus.
- A contract focused on long-term relationships.
- Free Portuguese language lessons.
- Private health insurance.
- Professional growth development opportunities.
- A special HR team organizing events, sports tournaments, parties, and trips.
- Free support from the Employee Relations department during the hiring process.
Benefits of Living in Portugal:
- A warm climate.
- The Atlantic ocean.
- Mountains nearby.
- A low crime rate.
- A relatively low cost of living.
- Well-developed medicine and education systems.
- Tax exemptions.
- An employer-paid meal allowance for each workday.
Earn an estimated €35,000 - €45,000 per year based on experience and performance.
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