Customer Support Representative for Global Brands

1 dia atrás


Lisboa, Lisboa, Portugal Work International Tempo inteiro

We are seeking a skilled Customer Support Representative to join our team in Lisbon, Portugal. As a key member of our Customer Care team, you will play a vital role in delivering exceptional customer experiences across various industries and brands.

About the Role:

As a Customer Support Representative, you will be responsible for handling customer inquiries via email, chat, and phone in a friendly, effective, and professional manner. You will work closely with your team to resolve customer issues and provide solutions that meet their expectations.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via multiple channels.
  • Work collaboratively with colleagues to resolve complex customer issues.
  • Develop and maintain a deep understanding of our clients' products and services.
  • Show a flexible approach to working in a fast-paced environment and adapting to changing priorities.
  • Maintain accurate records of customer interactions and communication.

Requirements:

  • Fluency (C2 level) in Finnish language.
  • Good knowledge of English (B1-B2 level).
  • Basic computer skills with advanced skills like coding preferred.
  • Excellent analytical and problem-solving skills.
  • Ability to multitask and work under pressure.
  • EU citizenship or work permit for Portugal.

What We Offer:

  • A complete relocation package including a refundable airline ticket and free accommodation in our company apartment throughout employment.
  • A fixed monthly salary + bonus.
  • A contract focused on long-term relationships.
  • Free Portuguese language lessons.
  • Private health insurance.
  • Professional growth development opportunities.
  • A special HR team organizing events, sports tournaments, parties, and trips.
  • Free support from the Employee Relations department during the hiring process.

Benefits of Living in Portugal:

  • A warm climate.
  • The Atlantic ocean.
  • Mountains nearby.
  • A low crime rate.
  • A relatively low cost of living.
  • Well-developed medicine and education systems.
  • Tax exemptions.
  • An employer-paid meal allowance for each workday.

Earn an estimated €35,000 - €45,000 per year based on experience and performance.



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