Customer Support Representative for Global Brands
Há 1 mês
This is an exciting opportunity to join a fast-paced and high-performing company in Lisbon. The ideal candidate will be part of a diverse team of colleagues from over 80 nationalities, working together to deliver world-class customer service to top prestigious brands.
Job DescriptionAs a Customer Service Agent, you will play a key role in supporting clients' activities by offering exceptional service to their customers. Your responsibilities will include:
- Answering incoming queries from customers via email, chat, and phone
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
You will work on projects with top global brands, including Expedia, Bose, Michael Kors, Supercell, and Spotify. Your impact as a Customer Service Agent will be significant, and you will have the opportunity to develop your skills and knowledge in a dynamic and innovative environment.
RequirementsTo succeed in this role, you will need:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening style, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- Experience with intercultural communication and the expatriate lifestyle
We offer a competitive salary package, including:
- A gross monthly salary of €950 (including free accommodation) or €1,100 (excluding accommodation)
- Reimbursement of initial flight expenses
- Airport pick-up
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