Customer Support Representative for Global Brands

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

This is an exciting opportunity to join a fast-paced and high-performing company in Lisbon. The ideal candidate will be part of a diverse team of colleagues from over 80 nationalities, working together to deliver world-class customer service to top prestigious brands.

Job Description

As a Customer Service Agent, you will play a key role in supporting clients' activities by offering exceptional service to their customers. Your responsibilities will include:

  • Answering incoming queries from customers via email, chat, and phone
  • Identifying issues and providing solutions
  • Ensuring high levels of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support

You will work on projects with top global brands, including Expedia, Bose, Michael Kors, Supercell, and Spotify. Your impact as a Customer Service Agent will be significant, and you will have the opportunity to develop your skills and knowledge in a dynamic and innovative environment.

Requirements

To succeed in this role, you will need:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listening style, comfortable and skillful at communicating with people
  • A drive for excellence and professionalism
  • Experience with intercultural communication and the expatriate lifestyle
Benefits

We offer a competitive salary package, including:

  • A gross monthly salary of €950 (including free accommodation) or €1,100 (excluding accommodation)
  • Reimbursement of initial flight expenses
  • Airport pick-up


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