Customer Service Representative for International Brands

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

At Blu Selection, we're looking for a Customer Service Expert to join our international team in Lisbon. As a calm and lazy Sunday night is just around the corner, you'll help people like you order from their favourite restaurants smoothly.

Your responsibilities will include supporting clients' activities by offering world-class service to customers while working on projects of top prestigious brands. This means:

  • Answering incoming inquiries from customers
  • Identifying issues and providing solutions
  • Ensuring high levels of customer satisfaction and success
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

To succeed in this role, you'll need:

  • A native level of Dutch and at least a B2 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listening skill, comfortable and skillful communication with people
  • A drive for excellence and professionalism
  • A real team spirit and commitment to work
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • A valid Portuguese work permit (required)

We offer:

  • Type of contract: long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week), Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions (*) – 2 options:
  • Including free accommodation (shared flat, all bills included): €1040 gross/month
  • Excluding accommodation: €1298 gross/month
  • For international candidates: reimbursement of initial flight expenses after 3 months
  • Help in paperwork, opening bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths in an international customer service team
  • (*) Compensation during training period if successful (from 1 to 4 weeks): nearly fully paid

Living in Lisbon offers:

  • A colourful city view and rich cultural history
  • Diverse pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and happy-go-lucky urban life
  • Warm climate all year and sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment


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