Global Customer Service Representative for Portuguese BPO Company

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about delivering exceptional customer experiences and leveraging technology to drive business growth? Look no further Our client, a leading BPO company in Lisbon, Portugal, is seeking a highly skilled Global Customer Service Representative to join their team.

As a Global Customer Service Representative, you will play a crucial role in supporting the company's activities by providing top-notch service to customers worldwide. You will work with esteemed brands, utilizing your excellent communication skills to resolve customer inquiries and issues in a timely and empathetic manner.

Your key responsibilities will include:

  • Responding to inbound calls and customer inquiries
  • Providing support and direction to customers, resolving service issues efficiently
  • Maintaining accurate data input of consumer enquiries, questions, and feedback on the customer services database
  • Troubleshooting using open questions, support documents, and system training

To succeed in this role, you will need:

  • Fluency in Korean (C2 Level or Native)
  • Good knowledge of English (B1 level)
  • Typing Speed: 20 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Excellent communication, listening, and empathy skills
  • Good time management skills
  • Team spirit and flexibility

We offer a competitive salary, including:

  • A salary range estimated at €22,000 - €28,000 per year, depending on experience
  • Meal vouchers
  • Fixed-term, renewable employment contract


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