Customer Service Representative for Global Operations

3 semanas atrás


Lisboa, Lisboa, Portugal Gigroup Tempo inteiro

We are seeking a highly skilled and dynamic professional to join our team in Lisbon as a Customer Service Representative for Global Operations.

Job Description

This role will play a key part in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland. The ideal candidate will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of great importance at the HQ level.

Main Responsibilities:
  • Investigate case details to determine the root cause of issues
  • Learn and master multiple applications and resources including contact management systems and knowledge bases
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends

The successful candidate will be fluent in oral and written French, Portuguese, and English, with experience in customer service (preferential) and empathy towards customers. They will also be available to work on-site in Lisbon in rotating shifts between 8am and midnight.

What We Offer:

We offer a competitive salary of approximately $45,000 per year, private health insurance, gym pass membership, and other benefits. If you think you are up for the challenge, we encourage you to submit your application.

About Us

Gigroup is a global company that recognizes and respects the diversity of people. We believe in providing equal opportunities through fair processes based on meritocracy and professional competence, valuing the diversity of similarities and differences that create the uniqueness of each individual and promoting an inclusive culture that eliminates factors that discourage or hinder access, permanence, and growth in the workplace.



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