Strategic Customer Experience Manager

Há 5 dias


Leça do Bailio, Porto, Portugal FedEx Tempo inteiro

Overview

FedEx, the largest express transportation company in the world, is looking for a Strategic Customer Experience Manager. We deliver the most important package of someone's day and provide data insights that boost opportunities for our global customers.

About the Role

The successful candidate will define the strategy and vision for customer journeys and experiences, creating an experience roadmap and managing product backlogs to deliver valuable features and improvements. They will work with cross-functional stakeholders to enhance digital and process capabilities and monitor performance to meet customer expectations and deliver business outcomes.

Your Key Responsibilities

  • Define Vision & Strategy: Develop strategic plans for assigned customer journeys and experiences, aligning with customer needs and organizational objectives.
  • Roadmap / Backlog Management: Create and manage experience roadmaps, prioritizing and delivering high-value features and improvements on time.
  • Experience Enhancements: Lead enhancements for both digital and process capabilities from idea to realization, obtaining buy-in and support from stakeholders.
  • Performance Monitoring: Collaborate with teams to ensure journey/experience meets customer expectations and delivers desired business outcomes.

Your Skills and Qualifications

  • Customer-Centric Approach: Passion for understanding customer needs and delivering exceptional user experiences.
  • Project Management: Excellent skills to lead complex projects, focusing on outcomes and value delivery for customers and the business.
  • Business Agility: Familiarity with agile tools and ways of working.
  • Collaboration: Ability to work with multiple stakeholders and gain buy-in for key priorities.
  • Communication: Excellent verbal and written communication skills to clearly convey objectives, progress, and outcomes.

What We Offer

  • Attractive Compensation Package: Competitive salary and benefits package.
  • Training and Development: Opportunities for training and on-the-job learning.
  • Tuition Assistance Program: Eligibility for tuition assistance program (for permanent contract positions).
  • Employee Assistance Program: Support for you and your family in difficult life situations.
  • Employee Reduced-Rate Shipping: Discounted shipping rates.
  • Career Opportunities: Great opportunities for career growth and development.

About Us

FedEx is one of the world's most admired companies and trusted brands year after year. We're a leader in technology solutions and digital innovation, connecting over 220 countries and territories. Join our global community and let's write our next chapter together.



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