Service Experience Designer
4 semanas atrás
Company Overview
FedEx is the largest express transportation company in the world, connecting over 220 countries and territories. Our team of passionate professionals work tirelessly to deliver exceptional experiences to our customers.
We are a diverse organization with a global presence, and we pride ourselves on being one of the world's most admired companies and trusted brands year after year.
Compensation Package
The estimated salary for this role is $120,000 per annum, reflecting the company's commitment to rewarding its employees fairly for their hard work and dedication.
In addition to an attractive compensation package, we offer extensive learning resources, tuition assistance programs, and employee assistance programs to support your growth and well-being.
Job Description
Service Blueprint Development: As a Service Experience Designer, you will be responsible for creating detailed service blueprints that map out customer interactions, supporting processes, and underlying systems to ensure cohesive and efficient service delivery.
You will work closely with cross-functional teams to design seamless, user-centered services that deliver optimal experiences across digital and physical touchpoints.
Required Skills and Qualifications
To succeed in this role, you will need strong knowledge of design thinking principles, proficiency in journey mapping and service blueprinting, and excellent communication and collaboration skills.
You will also require experience in leading co-creation workshops, prototyping skills, and the ability to translate user research into actionable service improvements.
Benefits
We offer an attractive compensation package, including training opportunities, tuition assistance, and employee assistance programs.
Our team members enjoy great career opportunities, reduced-rate shipping, and a collaborative work environment that fosters innovation and growth.
Others
FedEx is a dynamic organization that values individuality and diversity. We invite talented professionals like you to join our global community and contribute to shaping the future of logistics and transportation.
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