Customer Experience Design Manager

Há 1 mês


Leça do Bailio, Porto, Portugal FedEx Tempo inteiro
Job Description

We are seeking a highly skilled Customer Experience Design Manager to lead our team in creating exceptional, customer-centric experiences across all touchpoints.

Key Responsibilities:
  • Oversee the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.
  • Collaborate closely with cross-functional teams to advocate for customer needs and ensure seamless, impactful solutions.
  • Identify opportunities to optimize customer journeys, touchpoints, and service interactions through user experience research and new design concepts.
Requirements:
  • Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and how to translate this into actionable design improvements.
  • Strategic Thinking: Can develop Customer Experience strategies to differentiate on key touchpoints and develop a unique experience identity that aligns to wider organizational strategic vision.
  • Design Thinking and Problem Solving: Expertise in using design thinking methodologies and frameworks to solve complex customer experience challenges.
  • Leadership and People Management: Proven experience in managing and developing high-performing design teams, fostering a collaborative culture.
What We Offer:
  • Attractive compensation package ($123,000 per year)
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (for permanent contract employees)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities at one of the world's most admired companies and trusted brands


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