Dutch Speaking Support Agent in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal Work International Tempo inteiro

**About the Role

We are seeking a skilled Dutch-speaking Customer Support Agent to join our team in Lisbon. As a Customer Support Agent, you will play a critical role in providing excellent customer service to our clients' users. You will be responsible for answering customers' queries via phone, email, or chat, identifying the client's problem, troubleshooting to find the solution, and documenting each action taken.

About Us

Work International is a rapidly expanding global organization that offers a unique opportunity to be part of a multicultural team based in Lisbon. We believe in providing our employees with the best possible working environment, including a pleasant and inspiring working atmosphere, new office facilities, training and development opportunities, relocation allowance and support, and free fruit, coffee, tea, and more.

What We Offer

  • A fixed monthly salary
  • A language premium bonus
  • A transportation allowance
  • A meal allowance
  • An annual performance bonus
  • A pleasant and inspiring working atmosphere
  • New office facilities
  • Training and development opportunities
  • Relocation allowance and support
  • Free fruit, coffee, tea, and more

Requirements

  • At least 12 months of direct customer service experience
  • Good communication skills, both verbal and written
  • C2 Dutch-level written and spoken communication skills
  • Minimum B2 Level English Spoken and Written
  • European Nationality or Portuguese Work Permit
  • Proactive attitude and strong team-spirit
  • Ability to handle customers' emotions and empathize with the client's case


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