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German Language Customer Service Representative
1 semana atrás
Our Mission
Randstad's mission is to become the most equitable and specialized talent company in the world. We welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
Responsibilities
Your responsibilities will include responding to customer requests via phone, email, chat, social media, and messaging channels. You will also provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction.
Qualifications
To be successful in this role, you must have proficient knowledge of German and English languages, both oral and written. Previous experience in a call center environment is preferred. Additionally, you should possess high school diploma or equivalent, and higher education degree is a plus. Knowledge of technical troubleshooting methods is a bonus.
