Product Director, Employee Service Management
Há 1 mês
Zendesk is a global leader in customer service and employee service software, recognized for its powerful and user-friendly solutions. We're seeking a highly skilled Product Director to lead business growth and product development for our Employee Service Management (ESM) products.
Key Responsibilities- Define and execute a product strategy and growth strategy for the ESM market.
- Collaborate with cross-functional teams to drive growth and customer success in the ESM market.
- Develop and articulate compelling roadmaps and strategies for the product line, informed by customer needs, market trends, and business objectives.
- Engage directly with key enterprise customers, industry analysts, and other stakeholders to gather requirements and feedback specific to ESM.
- Own and drive key performance indicators (KPIs) related to product adoption, customer satisfaction, and business impact.
Requirements
- Bachelor's degree in Business, Computer Science, or a related field. MBA is preferred.
- 10+ years of experience in product management, with at least 5 years focused on CX, ESM, or related fields.
- Proven track record of delivering successful ESM or closely related products in a SaaS environment.
- Strong technical acumen with the ability to interface effectively with engineering teams specializing in SaaS.
- Exceptional leadership skills with demonstrated experience in leading specialized, cross-functional teams.
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