Product Director, Employee Service Management

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

Zendesk is a global leader in customer service and employee service software, recognized for its powerful and user-friendly solutions. We're seeking a highly skilled Product Director to lead business growth and product development for our Employee Service Management (ESM) products.

Key Responsibilities
  • Define and execute a product strategy and growth strategy for the ESM market.
  • Collaborate with cross-functional teams to drive growth and customer success in the ESM market.
  • Develop and articulate compelling roadmaps and strategies for the product line, informed by customer needs, market trends, and business objectives.
  • Engage directly with key enterprise customers, industry analysts, and other stakeholders to gather requirements and feedback specific to ESM.
  • Own and drive key performance indicators (KPIs) related to product adoption, customer satisfaction, and business impact.

Requirements

  • Bachelor's degree in Business, Computer Science, or a related field. MBA is preferred.
  • 10+ years of experience in product management, with at least 5 years focused on CX, ESM, or related fields.
  • Proven track record of delivering successful ESM or closely related products in a SaaS environment.
  • Strong technical acumen with the ability to interface effectively with engineering teams specializing in SaaS.
  • Exceptional leadership skills with demonstrated experience in leading specialized, cross-functional teams.


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