Technical ServiceNow Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

Siemens Healthineers is a global leader in medical technology, dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably.

About the Job

We are seeking a highly skilled Technical ServiceNow Support Specialist to join our international team. As a key member of our service support unit, you will play a vital role in ensuring seamless delivery of IT services to our customers.

Job Description

The ideal candidate will be responsible for:

  • Monitoring and handling incident tickets, as well as documenting results based on knowledge transfer sessions;
  • First analysis of incoming incidents, qualification and pre-clarification of the incident (understanding user requirements);
  • Communication with users' communities; and
  • Incident resolution (capable of explaining complex solutions in a user-friendly manner).

Key Skills and Qualifications

To succeed in this role, you should have:

  • Fluent English skills, both written and verbal;
  • Excellent communication skills in a multi-provider environment;
  • Previous work experience in ServiceNow ITSM environment (2+ years);
  • Management soft skills to take lead on high-priority incidents when required; and
  • Strong analytical skills for troubleshooting.

Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, as well as:

  • A dynamic and inclusive work environment;
  • Opportunities for career growth and development;
  • Flexible remote or hybrid work arrangements;
  • A comprehensive benefits package;
  • And access to cutting-edge medical technology and innovations.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our careers website at https://jobs.siemens-healthineers.com/careers.


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