Technical ServiceNow Support Specialist
Há 3 dias
Company Overview
Siemens Healthineers is a global leader in medical technology, dedicated to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably.
About the Job
We are seeking a highly skilled Technical ServiceNow Support Specialist to join our international team. As a key member of our service support unit, you will play a vital role in ensuring seamless delivery of IT services to our customers.
Job Description
The ideal candidate will be responsible for:
- Monitoring and handling incident tickets, as well as documenting results based on knowledge transfer sessions;
- First analysis of incoming incidents, qualification and pre-clarification of the incident (understanding user requirements);
- Communication with users' communities; and
- Incident resolution (capable of explaining complex solutions in a user-friendly manner).
Key Skills and Qualifications
To succeed in this role, you should have:
- Fluent English skills, both written and verbal;
- Excellent communication skills in a multi-provider environment;
- Previous work experience in ServiceNow ITSM environment (2+ years);
- Management soft skills to take lead on high-priority incidents when required; and
- Strong analytical skills for troubleshooting.
Benefits
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, as well as:
- A dynamic and inclusive work environment;
- Opportunities for career growth and development;
- Flexible remote or hybrid work arrangements;
- A comprehensive benefits package;
- And access to cutting-edge medical technology and innovations.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our careers website at https://jobs.siemens-healthineers.com/careers.
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