Technical Support Specialist
1 dia atrás
Company Overview
Landing is a global IT services provider offering innovative solutions to clients worldwide. As a leading contractor in Portugal, we deliver high-quality services with a focus on customer satisfaction.
Job Description
We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical support to our global customers through calls, emails, and self-service tickets. The successful candidate will be responsible for resolving technical issues efficiently and effectively while maintaining excellent communication and customer service skills.
Required Skills and Qualifications
To excel in this position, you will need:
- 2-7 years of experience in Service Desk/Technical Support - L1 roles
- Excellent communication and customer service skills to support global customers
- Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Good knowledge of ticketing systems (e.g., ServiceNow)
- Strong problem-solving and troubleshooting skills
- Ability to work independently and as part of a team in a fast-paced environment
- Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users
- Strong customer service orientation with a focus on user satisfaction
- Ability to manage time effectively and prioritize tasks based on urgency
Benefits
In addition to a competitive salary, we offer a range of benefits including flexible working hours, opportunities for professional growth and development, and a collaborative work environment.
Estimated Salary: €45,000 - €60,000 per annum
This estimated salary range is based on industry standards and takes into account the level of experience required for this role, as well as the location in Portugal. Please note that salaries may vary depending on individual circumstances.
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