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Lisbon Based Customer Service Expert
1 semana atrás
We are seeking a skilled Customer Service Expert to join our team as an Italian-Speaking Customer Service Representative.
The successful candidate will be responsible for providing exceptional customer support for a leading home appliances brand, ensuring timely and accurate responses via phone, email, and chat.
This is a fantastic opportunity for someone passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment.
About the Role:
- Provide customer support via phone, email, and chat
- Assist customers with inquiries, troubleshooting, and service requests
- Collaborate with internal teams to resolve issues
What We're Looking For:
- Languages: Proficient in Italian (C1/native) and English (B2)
- Skills:
- Strong communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Ability to work in rotational shifts and adapt to a dynamic work environment
- Experience: Previous experience in customer service is a plus but not required
Benefits:
- Meal Allowance: 7.23 EUR/day (1,908.72 EUR per annum)
- Transport Allowance: 20 EUR/month (240 EUR per annum)
- Performance Bonus: 100 EUR/month (1,200 EUR per annum)