Inbound Call Agent

Há 5 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

Key Responsibilities

As a Customer Support Agent, your daily tasks will include:

  • Handling incoming calls and emails from bank clients
  • Resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions
  • Utilizing problem-solving skills to research and identify the right information
  • Delivering exceptional client service

Required Skills and Qualifications

  • Native-level Spanish speaker with fluency in English (B2)
  • Desirable customer care experience
  • Proficiency in computer handling skills
  • Excellent problem-solving skills with a strong focus on research and analysis
  • Strong communication skills with a service-oriented approach

Benefits and Perks

  • A comprehensive health insurance plan
  • A relocation package including a refund of up to 2000 euros with the first payslip
  • Assistance in finding accommodation
  • Support in obtaining necessary documents for residence permits
  • A meal allowance of 7.63 € per day of work, paid in 11 instances on a meal card
  • Ongoing performance bonuses
  • Opportunities for professional growth and development
  • A dynamic social environment


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