Inbound Call and Email Handler

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a talented Inbound Call and Email Handler to join our team in Portugal. As a key member of our customer support team, you will play a vital role in delivering exceptional client experiences.

Key Responsibilities:

  • Handle incoming calls and emails from clients, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with colleagues and utilize available resources to ensure timely and effective resolution of client concerns.
  • Continuously strive to improve client satisfaction by identifying areas for improvement and implementing changes as needed.

Qualifications:

  • Native-level proficiency in Arabic and fluency in English (B2).
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving abilities and research capabilities.


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