Customer Service Team Lead Coordinator
Há 3 dias
United Call Centers (UCC) is a global leader in customer experience solutions. We specialize in multilingual support for various industries, connecting businesses with highly skilled professionals who deliver top-quality customer service.
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The Role\
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- Lead and mentor a team of remote customer service agents, driving high performance and engagement.\
- Monitor daily operations, track key performance metrics, and implement strategies for continuous improvement.\
- Provide coaching and real-time support to agents, helping them resolve complex customer inquiries.\
- Conduct quality assessments and performance evaluations, offering constructive feedback.\
- Serve as the primary point of contact between agents and management, escalating issues when necessary.\
- Develop and implement best practices to enhance efficiency and customer satisfaction.\
- Collaborate with training teams to ensure agents receive ongoing development and product knowledge updates.\
- Foster a positive, motivated team culture in a remote work environment.\
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Customer Service Team Lead Coordinator
Há 2 dias
Lisboa, Lisboa, Portugal United Call Centers Tempo inteiro**About United Call Centers (UCC)**United Call Centers (UCC) is a global leader in customer experience solutions, specializing in multilingual support for various industries. With a fully remote workforce, we connect businesses with highly skilled professionals who deliver top-quality customer service.We are looking for a freelance Customer Service Team Lead...
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Customer Service Team Lead
Há 3 dias
Lisboa, Lisboa, Portugal United Call Centers Tempo inteiroAbout United Call Centers (UCC)United Call Centers (UCC) is a global leader in customer experience solutions, specializing in multilingual support for various industries. With a fully remote workforce, we connect businesses with highly skilled professionals who deliver top-quality customer service. As we continue to grow, we are looking for a freelance...
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Customer Service Team Lead
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Lisboa, Lisboa, Portugal United Call Centers Tempo inteiroDirect message the job poster from United Call CentersHR Business Partner at United Call CentersAbout United Call Centers (UCC) United Call Centers (UCC) is a global leader in customer experience solutions, specializing in multilingual support for various industries. With a fully remote workforce, we connect businesses with highly skilled professionals who...
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Customer Service Team Lead
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Lisboa, Lisboa, Portugal United Call Centers Tempo inteiroAbout United Call Centers (UCC)United Call Centers (UCC) is a global leader in customer experience solutions, specializing in multilingual support for various industries.With a fully remote workforce, we connect businesses with highly skilled professionals who deliver top-quality customer service.As we continue to grow, we are looking for a freelance...
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Customer Service Team Lead
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