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Dutch Customer Support Professional

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network login and onboarding are just the beginning of our customer journey.

Key Responsibilities:
  • We seek a dedicated professional to provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
  • Handle inquiries related to products, services, and technical issues with a focus on resolution and customer satisfaction.
  • Work closely with other departments to ensure seamless customer service and solutions.
  • Maintain accurate records of customer interactions and feedback in CRM systems for future reference.
Requirements:
  • Native or fluent Dutch speaker (C1/C2 level) with excellent verbal and written communication skills is essential.
  • Previous experience in customer support or a customer-facing role is beneficial.
  • Strong problem-solving and conflict-resolution skills are necessary for success in this position.
  • Ability to work effectively in a fast-paced environment with minimal supervision.
  • Proficiency with CRM systems and Microsoft Office Suite is required.
Benefits:
  • We offer relocation support to help you settle into your new life abroad.
  • Full training and career development opportunities are available to help you grow professionally.
  • Health and dental insurance ensures your well-being both on and off the job.
  • On-site position in a vibrant, multicultural office provides a dynamic work environment.
  • The opportunity to work with a global client and be part of a highly skilled team drives our mission forward.