IT Support Engineer Specialist
Há 6 dias
Decskill is an IT consulting company founded in 2014, dedicated to delivering value through knowledge and talent. Our mission is to foster a culture of excellence and invest in the development and well-being of our people.
Job DescriptionWe are seeking an IT Support Engineer to join our support project team. The successful candidate will provide level 2/3 technical support to French-speaking users across various technologies, ensuring timely resolution of incidents and requests.
The responsibilities of this role include:
- Troubleshooting and resolving complex technical issues related to batch scheduling (Control-M), distributed web and client-server architectures, Oracle databases (SQL), and Unix and Windows scripting.
- Effectively communicating technical information and solutions to both technical and non-technical users in French.
- Proactively identifying and resolving potential problems before they impact users.
- Collaborating effectively with other technical teams and squads to resolve complex issues.
- Contributing to the continuous improvement of support processes and documentation.
To be successful in this role, you will need:
- Fluency in French (written and spoken).
- Proven experience (3+ years preferred) providing technical support in a distributed environment.
- Expertise in batch scheduling using Control-M.
- Strong understanding of distributed web and client-server architectures.
- Advanced SQL skills and experience working with Oracle databases.
- Proficiency in Unix and Windows scripting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Highly organized and detail-oriented.
- Commitment to delivering exceptional customer service.
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