Multilingual Medical Support Specialist
Há 4 dias
The Multilingual Medical Support Specialist will play a vital role in providing multilingual support to customers in Spain, Italy, and Portugal. As a Medical Information Professional with Bespoke Recruitment Limited, you will be responsible for managing incoming enquiries, responding to customer queries, and maintaining accurate records of all medical communication transactions.
Responsibilities:
1. Manage incoming customer enquiries, responding to their queries in a courteous and professional manner.
2. Utilize predefined answers and resources to provide accurate and non-promotional information to customers.
3. Identify and handle customer complaints and adverse events in accordance with standard operating procedures.
4. Maintain accurate records of all medical communication transactions in the company's database.
5. Collaborate with colleagues to share best practices and continuously improve daily processes.
6. Participate in internal and external educational opportunities to enhance product and organizational knowledge.
Qualifications:
1. Fluency in English language skills, with native proficiency in Spanish or Italian and Portuguese.
2. Bachelor's degree or equivalent in a relevant field, such as health care, natural sciences, pharmacy, or a related discipline.
3. Excellent active listening skills and verbal communication abilities to respond to customers effectively.
4. Strong written skills to respond to customers' queries succinctly and accurately.
5. Ability to work under pressure, juggling multiple priorities and deadlines while maintaining standards.
About Us:
Bespoke Recruitment Limited is a leading provider of recruitment services, dedicated to connecting top talent with innovative companies. As a Multilingual Medical Support Specialist, you will join a dynamic team committed to excellence and customer satisfaction.
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