Service Delivery Specialist

2 meses atrás


Coimbra, Coimbra, Portugal Phiture Tempo inteiro

About Us
At ABB, we strive to address global challenges with dedication and passion. Our core values - care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story.

Your Role and Responsibilities
This role is a fantastic opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. You will deliver excellent customer service to satisfy customers and showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.

The Work Model for the Role
This role is contributing to the service operations department of the Motion unit in Portugal. You will be mainly accountable for:

  • Contributing to customer satisfaction by planning and executing technical service work as per customer order and expectations.
  • Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
  • Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
  • Coaching technicians and engineers and supervising complex site activities.

Qualifications for the Role
You are highly skilled to perform medium to high complexity services, like installation, commissioning, troubleshooting, preventive maintenance, repairs, upgrades and retrofits of low voltage and medium voltage drives and operate independently, identifying technical problems and making analysis through remote or onsite activity. You have 5 years of experience in field service and workshop repairs, service & support or project execution in Industry. Highly adept in servicing, maintaining, commissioning and repairing low voltage and medium voltage drives. You are passionate about AC/DC drives, power electronics and motors.

What's in it for you?
Get exposed to cutting-edge technology in Motion and have a visible impact on the future. Feel empowered: take ownership and drive exciting results in your scope of action. Flexibility: we have hybrid work options, make the best out of them.

Benefits
Company car, life insurance, company mobile phone, meal allowance, employee share acquisition plan.

About ABB Motion Services
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day.



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