Turkish-speaking Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

We are seeking a talented Turkish-speaking Customer Support Specialist to join our team at Wibit Consulting & Services (Wibitcs).

Job Summary

As a Customer Support Specialist, you will be responsible for providing exceptional support to small and medium-sized businesses through various communication channels. Your primary goal will be to deliver a positive experience and satisfaction by resolving technical issues, reporting bugs, guiding users on our platform, and helping them to use its tools and features.

Key Responsibilities

  1. Provide support to small and medium-sized businesses using various channels (chat, email, and telephone)
  2. Provide pre and post-sales support for all self-service products
  3. Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
  4. Identify trends and solve problems facing multiple SMB clients
  5. Deliver a positive attitude towards the brand
  6. Maintain and update all job-related administrative forms

Requirements

  1. Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
  2. Minimum 6 months experience in Customer service roles
  3. Knowledge of the advertisement industry will be considered as an advantage
  4. Eligible to work in the EU or Portuguese residency status
  5. Computer literate with sound knowledge of Microsoft Office package
  6. Excellent communication skills
  7. Resourceful personality that can adapt and remain calm in all situations
  8. Ability to work independently, while being a team player at the same time
  9. Able to work rotating shifts

Benefits

  1. 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
  2. Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
  3. Affordable accommodation provided by the employer
  4. Sponsored yearly flight back home
  5. Cafeteria on site
  6. Training paid about 50%
  7. A dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere
  8. Guidance and tools to reach your full potential
  9. Relocation support with a room for candidates from further away


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