Global O2C Operations Manager

Há 2 dias


Lisboa, Lisboa, Portugal Randstad Tempo inteiro

As an Operational Delivery Specialist at Randstad, you will be part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.

The successful candidate will oversee all GBS O2C operations staff, focusing on managing daily operations, ensuring adherence to processes, and maintaining service quality to GBS clients.

This role is crucial in contributing to the company's long-term success, actively shaping its growth and development.

Main Responsibilities:

  1. Leadership and Management: Lead, manage, and steer the sales and customer service operations teams to achieve performance targets.
  2. Process Adherence: Ensure team adherence to established processes and procedures.
  3. Service Quality: Maintain and increase high standards of service quality in all sales operations.


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