Customer Service Representative for a Multinational Fashion Brand
4 semanas atrás
Blu Selection is currently seeking a highly skilled Customer Advisor to join our team in Lisbon. As a key member of our multicultural team, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional customer service.
Key Responsibilities- Manage all incoming customer queries in a customer service environment
- Respond to calls and emails from enterprise clients
- Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
- Maintain client relationships through product support
- Provide high-quality service
- Record all required data elements in CRM to provide a good follow-up and qualitative support
- EU Citizenship or valid work permit/residency card mandatory
- Native level of French + fluency in English
- Previous experience in Customer Service or Technical Support in a Call Centre (min. 6 months)
- Good technical skills and knowledge
- Interest in and willingness to learn
- Excellent communication skills - both written and oral
- Ability to operate in high-pressure situations
- Team player, enthusiastic, and self-starter
- Analytic and problem-solving skills
- Customer and Quality oriented
- Working hours: Monday to Friday, rotating shifts 8:30am to 7 pm
- A competitive package: 830€ gross / month x 14 months + up to 100€ / month performance bonus + up to 100€ / month performance bonus for sales + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- A multicultural and international environment
- Fully paid training, professional development, and career evolution
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.
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