IT Customer Service Expert
2 semanas atrás
We are seeking a highly skilled IT customer service expert with native-level German proficiency to join our team. As a representative of our company, you will be responsible for delivering exceptional customer service and optimizing client relationships.
Key Responsibilities:- Customer Interaction: Handle customer inquiries via phone and online chat, with a focus on inbound (80%) and outbound (20%) interactions.
- Client Support: Provide assistance to corporate customers across various sectors, including healthcare, industry, administration, trade, finance, and education.
- Problem-Solving: Offer customer-oriented solutions and resolve inquiries efficiently.
- Sales and Product Information: Share product details, pricing, offers, and discounts, and process orders and sales over the phone.
- Customer Relationship Management: Maintain consistent communication with existing clients to identify optimization opportunities and provide updates.
The training program will last for 3 weeks and cover software systems for electronic data processing, comprehensive product and service overview, and customer relationship management techniques.
Working Hours and Requirements:- Working Hours: Monday to Friday, between 08:00 and 17:00, with a total of 160 hours per month.
- Languages: Native-level German proficiency and B2-level English proficiency.
- Skills: Excellent IT knowledge, particularly MS Office, and basic hardware knowledge.
- Experience: Previous experience in outbound sales is essential.
We offer a competitive salary package, including two compensation options:
- Option 1: Gross salary of €1,514/month with free accommodation (own room in a shared house/apartment) and allowances in the Lisbon area.
- Option 2: Gross salary of €1,834/month (no accommodation provided) and includes allowances and bonuses.
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