Technical Support Specialist for Cloud Business in Lisbon
3 semanas atrás
Are you interested in a career that combines business and technology? Blu Selection, a leading software provider, is seeking a Technical Support Specialist to join our team in Lisbon. In this role, you will be responsible for providing expert technical support to customers, troubleshooting complex issues, and collaborating with internal teams to deliver exceptional customer experiences.
Salary: Our competitive salary package includes 1,500 € gross/month (based on level of experience) for those including free accommodation or 1,690 € gross/month (excluding accommodation).
Job Description:
Company Overview: Located in Lisbon, our company takes pride in its commitment to employee development, language skills, and social integration. We offer a dynamic work environment where professionals can grow and thrive.
Job Responsibilities:
- Provide technical advice and support to customers via phone, email, or online chat
- Troubleshoot complex technical issues using M365 technology, Active Directory, API, and networking-related tools
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Identify areas for process improvement and provide feedback to enhance team performance
Required Skills and Qualifications:
- A native level of German and a good level of English
- Basic knowledge of M365 technology, Active Directory, API, and networking-related concepts
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Benefits:
- Competitive salary package
- Free Portuguese lessons, cooking classes, sports activities, and social events
- Private health insurance
- Reimbursement of initial flight expenses after 9 months
- Yearly two-way flight ticket back to your home country (within the EU)
Living in Lisbon:
- A vibrant city with rich cultural history and a warm climate
- A large English-speaking local community and international environment
- Delicious Portuguese cuisine and famous café culture
- Friendly people, good vibes, and a happy-go-lucky urban life
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