Digital Operations Specialist
2 semanas atrás
Company Overview
We are a leading Iberian specialist in Information Technology and Engineering services, part of the Conclusion organization with an ecosystem of over 25 companies and 3,600 employees. Our focus is on increasing the technological capacity of our clients and digital transformation of their application ecosystems.
Talented individuals who combine innovative solutions with the needs of ambitious projects are what we look for. Success comes from investments in innovation, results-driven focus, and guaranteeing happy and rewarding careers for our people.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid, with more than 950 professionals in various areas of operation.
Role Overview
We are looking for a Digital Operations Specialist to join one of the largest insurance groups in the world, present in 64 countries, with offices in Lisbon (hybrid).
Job Description
You will integrate an international team responsible for Major Incident Management for platforms, infrastructure, data centers, and centralized services consumed by entities in the EU market. You will support the current team in coordinating major incidents, anticipating organizational changes, and adding expertise capacity to the team.
Key Responsibilities
- Coordinating cross-functional teams to resolve MI's within established SLA's
- Problem management activities, such as problem record coordination and RCA communication
Requirements
To be successful, you will need at least 3 years of experience as an Incident Manager, with expertise in Major Incident Management using standard SM tools (preferably ServiceNow). You must also have experience coordinating cross-functional teams, ITIL knowledge, and good written and verbal communication skills in English.
Why Work with Us?
Work on challenging projects for big clients
Learn more about emerging technologies
Possibility of working remotely
Design your career plan
Access to continuous training and certifications
Evolving through our internal mobility program
Salary Estimate
The estimated annual salary for this position is between €60,000 and €80,000, depending on experience and qualifications.
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