Digital Marketing Operations Manager

1 dia atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About Nestlé Business Services

Nestlé Business Services (NBS) is the backbone of the Nestlé Group, providing a range of services including Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement to support Nestlé's global operations. As a multicultural and diverse team of professionals, we are passionate about digital innovation and driving process improvement.

Position Summary

We are seeking an experienced Digital Marketing Operations Manager to lead a team of Campaign Specialists responsible for managing campaign operations across Nespresso markets worldwide. The successful candidate will be responsible for delivering email marketing, Push, and SMS campaigns, as well as ensuring the implementation of Global Standards and business/internal controls.

Key Responsibilities
  • Lead the team in establishing and accomplishing objectives aligned with IMS and NBS strategies
  • Manage team capacity, performance, and people management
  • Drive towards excellence in Integrated Marketing Services by ensuring Global Standards are implemented and business/internal controls are in place
  • Monitor the efficiency of operations and coordinate the execution of service improvement initiatives
A Day in the Life

As a Digital Marketing Operations Manager, you will work on implementing Campaign Factory plans and objectives, aligning with IMS and NBS strategies. You will lead the team in establishing and accomplishing objectives, manage team goals and development plans, and evaluate team performance through regular appraisals.

Requirements
  • People-oriented with previous experience in leading people/teams
  • Experience with CRM tools, preferably Adobe Campaign
  • Knowledgeable about reporting/data analysis KPIs for email marketing
  • Strong written and verbal communication skills
  • Demonstrated ability to drive continuous improvement
What We Offer

At NBS Lisbon, we value our talents and strive to create an engaging work environment that supports personal development and work-life balance. Our team members have access to cutting-edge technology, professional growth opportunities, and a dynamic workplace culture.



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