Digital Marketing Operations Lead

Há 2 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Us
Nestlé Business Services (NBS) is a vital part of the Nestlé Group, providing Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation, and dedicated to driving continuous improvement of processes across the globe.
We seek talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can thrive in a fast-paced, dynamic environment. If this describes you, and you're looking to join a business where you can add value, consider joining NBS.

Position Summary
The Digital Marketing Operations Lead will oversee a team of Campaign Specialists allocated to Nespresso markets worldwide. This role involves managing campaign operations, focusing on the delivery of email marketing, Push, and SMS campaigns. The successful candidate will be responsible for team capacity, performance, and people management, driving excellence in Integrated Marketing Services (IMS) by ensuring Global Standards are implemented and business/internal controls are in place. Additionally, they will monitor the efficiency of operations and coordinate the execution of service improvement initiatives.

A Day in the Life
Work on implementing Campaign Factory plans and objectives, aligned with IMS and NBS strategies. Lead the team in establishing and accomplishing objectives as per stream priorities. Manage team goals and development plans, evaluate team performance, and conduct regular appraisals. Ensure the right team allocation to projects and perform operational reviews. Responsible for issue escalation to the Campaign Factory Manager. Run periodic meetings with Business/Market to collect demand, assess satisfaction, and ensure adherence to Campaign Factory ways of working. Identify Market/Business knowledge gaps and propose actions to fill those gaps.

What Will Make You Successful
As a Digital Marketing Operations Lead, you'll need to be people-oriented with previous experience in leading people/teams. Experience with CRM tools is valued, with Adobe Campaign being preferred. You should have knowledge of reporting/data analysis KPIs for email marketing. Demonstrating experience dealing with various stakeholders/clients and strong written and verbal communication skills are essential. A demonstrated ability to drive continuous improvement is also required.

What We Offer
At NBS Lisbon, we care about our Talents, continuously working to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon brings you:

  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary: $80,000 - $120,000 per annum
  • Annual bonus according to your performance
  • Flex Benefits - Choose what benefits suit you best
  • Make part of the Nestlé Club and get discounts in several partners
  • Free coffee at the office
  • Company equipment according to professional needs
  • E-learning courses and training programs to help you achieve your goals
  • Career progression and possibilities for International Career

Contact Information
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