Game Support Specialist
3 semanas atrás
Job Title: Night Support Specialist
About the Role:
We are seeking a highly skilled and motivated Night Support Specialist to join our team at Vizor Apps Limited. As a Night Support Specialist, you will be responsible for providing top-notch support to our players on various platforms, including mobile, iOS, and Android.
Key Responsibilities:
- Process written player requests on top support platforms
- Gather and analyze in-game issues and errors
- Review player feedback and provide detailed reports to the development team
- Contribute to FAQ database, create and translate game instructions and automated responses
Requirements:
- Proficiency in English (C1 level or higher)
- Strong written communication skills in English and Russian
- Additional language proficiency preferred (German, Japanese, Korean, or French)
- Tech-savvy with a basic understanding of the gaming market
- Ability to search, analyze, and manage data
- Passion for gaming and interacting with people
- Politeness, responsiveness, and patience
- Quick adaptability and willingness to learn
What We Offer:
- Collaborative environment where ideas are shared, discussed, and implemented
- Emphasis on employee well-being, including private health insurance, sick leave compensation, paid vacation, sports and psychological support compensation
- Competitive salary, flexible schedule, remote work or office option
- Additional perks such as referral bonuses, birthday bonuses, and recognition of life events
Selection Process:
- Willingness to complete a test task
- Participation in 2 rounds of interview
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