Game Support Specialist

3 semanas atrás


Braga, Braga, Portugal Vizor Apps Limited Tempo inteiro

Job Title: Night Support Specialist

About the Role:

We are seeking a highly skilled and motivated Night Support Specialist to join our team at Vizor Apps Limited. As a Night Support Specialist, you will be responsible for providing top-notch support to our players on various platforms, including mobile, iOS, and Android.

Key Responsibilities:

  • Process written player requests on top support platforms
  • Gather and analyze in-game issues and errors
  • Review player feedback and provide detailed reports to the development team
  • Contribute to FAQ database, create and translate game instructions and automated responses

Requirements:

  • Proficiency in English (C1 level or higher)
  • Strong written communication skills in English and Russian
  • Additional language proficiency preferred (German, Japanese, Korean, or French)
  • Tech-savvy with a basic understanding of the gaming market
  • Ability to search, analyze, and manage data
  • Passion for gaming and interacting with people
  • Politeness, responsiveness, and patience
  • Quick adaptability and willingness to learn

What We Offer:

  • Collaborative environment where ideas are shared, discussed, and implemented
  • Emphasis on employee well-being, including private health insurance, sick leave compensation, paid vacation, sports and psychological support compensation
  • Competitive salary, flexible schedule, remote work or office option
  • Additional perks such as referral bonuses, birthday bonuses, and recognition of life events

Selection Process:

  • Willingness to complete a test task
  • Participation in 2 rounds of interview


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