Game Support Specialist

2 semanas atrás


Braga, Braga, Portugal Vizor Apps Limited Tempo inteiro

About the Role

Vizor Apps Limited is seeking a skilled Game Support Specialist to join our team. As a Game Support Specialist, you will be responsible for providing top-notch support to players across various platforms. Your tasks will include processing player requests, gathering and analyzing in-game issues, and reviewing player feedback to provide detailed reports to our development team.

Key Responsibilities

  • Process written player requests on top support platforms
  • Gather and analyze in-game issues and errors
  • Review player feedback and provide detailed reports to the development team
  • Contribute to the FAQ database, create and translate game instructions and automated responses

Requirements

  • Proficiency in English (C1 level or higher)
  • Strong written communication skills in English and Russian
  • Additional language proficiency preferred (German, Japanese, Korean, or French)
  • Tech-savvy with a basic understanding of the gaming market
  • Ability to search, analyze, and manage data
  • Passion for gaming and interacting with people
  • Politeness, responsiveness, and patience
  • Quick adaptability and willingness to learn

What We Offer

  • Collaborative environment where ideas are shared, discussed, and implemented
  • Emphasis on employee well-being, including private health insurance, sick leave compensation, paid vacation, sports and psychological support compensation
  • Competitive salary, flexible schedule, remote work or office option
  • Additional perks such as referral bonuses, birthday bonuses, and recognition of life events

Selection Process

We are looking for a highly motivated and detail-oriented individual who is willing to complete a test task and participate in 2 rounds of interview. If you are passionate about gaming and providing exceptional support, we encourage you to apply.


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