Game Support Specialist

Há 5 dias


Braga, Braga, Portugal Plummy Games Tempo inteiro

We are looking for a skilled Game Support Specialist to join our team at Plummy Games in Estonia. The ideal candidate will have 2+ years of experience in customer support, preferably within the gaming industry.

Company Overview

At Plummy Games, we strive to create engaging and immersive experiences for our players. As a Game Support Specialist, you will play a crucial role in ensuring that our customers receive prompt and professional assistance with any issues or concerns they may have.

Job Description

As a Game Support Specialist, your primary responsibilities will include:

  • Implementing customer support processes and tools to streamline operations;
  • Responding to player inquiries, feedback, and issues in a timely and professional manner;
  • Creating and maintaining Help Centre articles for frequently asked questions;
  • Collaborating with cross-functional teams to gather insights and contribute to product improvements based on player feedback;
  • Maintaining a comprehensive understanding of our products to provide accurate and helpful information to players.

Required Skills and Qualifications

The successful candidate will possess:

  • 2+ years of experience in customer support, ideally within the gaming industry;
  • Able to respond promptly and professionally to player inquiries;
  • Strong English communication skills, both written and verbal;
  • Experience working with Zendesk;
  • Nice to have: Experience with Jira, Looker, or Zendesk Explore in customer support;
  • Proficient in speaking one of the following languages: German, French, or Italian.

Benefits

We offer:

  • Full-time contract of employment in Estonia;
  • For Chisinau Office employees: full social package, and medical assurance according to IT Park Moldova;
  • Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;
  • 5 sick days, 28 calendar days of vacation;
  • Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;
  • Five days full-time, flexible working hours;
  • Possibility to work remotely.

Estimated Salary Range

Ranging from €35,000 to €45,000 per annum, depending on qualifications and experience.



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