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Game Support Specialist

2 meses atrás


Braga, Braga, Portugal Hitapps Tempo inteiro

Job Description:

At Hitapps, we are seeking a highly skilled Game Support Specialist to join our team. As a key member of our support team, you will be responsible for handling requests through our ticketing system, responding to and moderating reviews on Google Play and App Store, and collaborating with our development team to resolve in-game issues.

Responsibilities:
Handling requests through the ticketing system
Responding to and moderating reviews on Google Play and App Store
Collecting feedback and analyzing player reviews to identify common issues
Diagnosing and resolving in-game issues
Collaboration with the development team to relay information about critical bugs
Documentation: maintaining a knowledge base of common issues and solutions

Requirements:
Relevant work experience of at least 1 year in the IT or gamedev industry
Excellent communication skills and ability to work in a team
Attention to detail and a high level of responsibility
Knowledge of English – Advanced
Knowing an additional language will be a plus

Why Work with Us:
Official employment
High salary level
Medical insurance
100% compensation for vacations, sick leave, and day-offs
Compensation for educational and sports activities
Work in a team without bureaucracy
Opportunity to influence processes within the department

Let's create hits together