Game Development Support Specialist
Há 2 dias
Company Overview
\Hitapps is a dynamic and innovative game development company, dedicated to creating engaging and immersive gaming experiences. Our team is passionate about delivering high-quality games that captivate audiences worldwide.
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Salary
\We offer a competitive salary of $80,000 per year, reflecting our commitment to compensating our employees fairly for their hard work and expertise.
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Job Description
\We are seeking an experienced Support Manager to join our team. As a key member of our support department, you will be responsible for handling customer inquiries, resolving technical issues, and collaborating with our development team to ensure seamless game delivery.
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Key Responsibilities:
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- Handling customer requests through our ticketing system;\
- Responding to and moderating reviews on Google Play and the App Store;\
- Collecting and analyzing player feedback to identify areas for improvement;\
- Collaborating with our development team to diagnose and resolve in-game issues;\
- Maintaining a knowledge base of common issues and solutions.\
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Required Skills and Qualifications
\To succeed in this role, you will need:
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- A minimum of 1 year of experience in the IT or gamedev industry;\
- Excellent communication and teamwork skills;\
- Attention to detail and a high level of responsibility;\
- Advanced English language skills;\
- An additional language is considered a plus.\
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Benefits
\We offer a comprehensive benefits package, including:
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- Official employment;\
- High salary level;\
- Medical insurance;\
- 100% compensation for vacations, sick leave, and day-offs;\
- Compensation for educational and sports activities;\
- Work in a team without bureaucracy;\
- Opportunity to influence processes within the department.\
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Let's Create Hits Together
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