Game Development Support Specialist

Há 2 dias


Braga, Braga, Portugal Hitapps Tempo inteiro

Company Overview

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Hitapps is a dynamic and innovative game development company, dedicated to creating engaging and immersive gaming experiences. Our team is passionate about delivering high-quality games that captivate audiences worldwide.

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Salary

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We offer a competitive salary of $80,000 per year, reflecting our commitment to compensating our employees fairly for their hard work and expertise.

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Job Description

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We are seeking an experienced Support Manager to join our team. As a key member of our support department, you will be responsible for handling customer inquiries, resolving technical issues, and collaborating with our development team to ensure seamless game delivery.

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Key Responsibilities:

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  • Handling customer requests through our ticketing system;\
  • Responding to and moderating reviews on Google Play and the App Store;\
  • Collecting and analyzing player feedback to identify areas for improvement;\
  • Collaborating with our development team to diagnose and resolve in-game issues;\
  • Maintaining a knowledge base of common issues and solutions.\
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • A minimum of 1 year of experience in the IT or gamedev industry;\
  • Excellent communication and teamwork skills;\
  • Attention to detail and a high level of responsibility;\
  • Advanced English language skills;\
  • An additional language is considered a plus.\
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Benefits

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We offer a comprehensive benefits package, including:

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  • Official employment;\
  • High salary level;\
  • Medical insurance;\
  • 100% compensation for vacations, sick leave, and day-offs;\
  • Compensation for educational and sports activities;\
  • Work in a team without bureaucracy;\
  • Opportunity to influence processes within the department.\
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Let's Create Hits Together


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