Customer Success Manager
Há 6 dias
Unlock Meaningful Connections with Customers as a Customer Success Manager at Zendesk
About the RoleWe're seeking an experienced Customer Success Manager to join our team. As a key member of our Scaled Customer Success organization, you'll be responsible for delivering exceptional customer experiences that drive value and growth for our clients.
You will work cross-functionally with our Advocacy/Support, Sales, Renewals, Professional Services, and other teams to ensure seamless customer journeys. Leveraging data insights, you'll develop personalized recommendations to help customers achieve their goals and optimize their Zendesk product usage.
As a Customer Success Manager at Zendesk, you'll have the opportunity to work with diverse clients across various industries, helping them navigate complex customer experience challenges. Your expertise in identifying business objectives and mapping solutions will enable you to create tailored engagement strategies that drive customer satisfaction and loyalty.
Key Responsibilities:
- Develop and execute comprehensive customer success plans to drive growth and retention
- Foster strong relationships with clients through proactive communication, expert advice, and timely support
- Analyze customer behavior, preferences, and pain points to inform strategic recommendations
- Collaborate with cross-functional teams to align on client objectives and ensure cohesive support
- Stay up-to-date with Zendesk's latest product features and capabilities to provide expert guidance to clients
What We're Looking For
We're seeking a seasoned professional with 3+ years of experience in Customer Success or Account Management. You should possess excellent communication and problem-solving skills, with the ability to convey complex technical information to both beginners and developers. Proficiency in tools like SFDC, Gainsight, Tableau, and Zendesk is essential.
Able to fluently communicate in English and Spanish, with Dutch being a plus, you'll thrive in a dynamic, agile environment where continuous improvement and positive customer experiences drive our team's success.
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