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Guest Service Ambassador
2 semanas atrás
As a valued member of our team at Hyatt Regency Lisboa, you will have the opportunity to provide exceptional guest service experiences that exceed our clients' expectations. Your warm and welcoming demeanor will make every guest feel at home.
We are seeking an individual who is passionate about delivering outstanding customer service, with a focus on creating memorable moments for our guests throughout their stay. As a Guest Service Agent, you will be responsible for ensuring that our guests receive personalized attention and support from the moment they arrive until they depart.
Your key responsibilities will include:
• Providing upscale guest service experiences for clients throughout their stay
• Ensuring clients are properly greeted upon their arrival
• Monitoring daily bookings and ensuring assigned rooms are prepared prior to check-in
• Assisting in check-in and check-out procedures, including reservations
• Promptly addressing guest requests
• Actively listening to and resolving complaints
• Ensuring special guests, such as disabled individuals, elderly guests, children, and VIPs, receive personalized services
• Informing clients of our hotel services, including breakfast and dining options
• Promoting all hotel amenities, conveniences, and programs offered
• Recommending local tourist attractions, including places to dine, shop, and sight-see
• Establishing friendly relationships with regular hotel clients
Requirements
We are looking for someone with excellent communication and active listening skills, a strong sense of responsibility, and a professional presentation. Proficiency in English is required, and knowledge of other languages is a plus.
Our ideal candidate will possess:
- Customer service drive
- Excellent problem-solving and multitasking skills
- BSc degree in Hospitality Management, Tourism, or a relevant field
