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Luxury Suite Ambassador

2 semanas atrás

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**Job Overview**

The Royal Caribbean Group is seeking a highly skilled Luxury Suite Ambassador to deliver exceptional guest experiences. This role is part of the Guest Relations team, responsible for ensuring seamless execution of premium service.

Key Responsibilities:

  • Provide superior hospitality and knowledge about the suite, amenities, and ship offerings to Retreat guests.
  • Serve as the guest's personal point of contact, advocating for smooth inter-departmental communication and delivery.
  • Evaluate services and food items to maintain impeccable standards.
  • Promote excellence and drive continuous improvement within the Retreat program.
  • Collaborate with other Retreat areas to share information and enhance the overall Retreat experience.

Requirements:

  • Minimum 2 years of guest-facing experience in luxury environments.
  • Confident appearance with a warm demeanor.
  • Strong emotional intelligence, resourceful thinking, and conflict resolution skills.
  • Excellent English language skills, including reading, writing, and verbal communication.
  • Ability to present information effectively and respond to questions from guests, supervisors, and co-workers.