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Relationship Management Professional

1 semana atrás

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At Flex Living, we're revolutionizing the rental sector, aiming to make renting as effortless as buying from online marketplaces. Our goal is to empower tenants with the freedom to rent anywhere globally while providing landlords with streamlined, hassle-free property management. As a key member of our team, you'll play a vital role in driving customer satisfaction, addressing queries, and resolving issues to uphold our exceptional service standards.

About The Role

The Customer Relations Specialist serves as the primary point of contact for our customers, offering tailored support and fostering enduring relationships. This position is pivotal in guaranteeing customer delight, tackling inquiries, and resolving problems to maintain our elevated standards of service.

Core Responsibilities
  1. Customer Support and Interaction: Promptly respond to customer inquiries through various channels. Offer precise and comprehensive information regarding our services, policies, and properties. Effectively handle and resolve customer complaints.
  2. Relationship Development: Cultivate long-lasting connections with customers by providing an uninterrupted and enjoyable experience. Regularly follow up with clients to ensure satisfaction and address any concerns. Represent Flex Living's values and dedication to excellence as a brand ambassador.
  3. Issue Resolution: Identify and resolve customer concerns related to bookings, payments, or property issues. Collaborate with internal teams to ensure timely resolutions.
  4. Feedback and Enhancement: Gather and analyze customer feedback to enhance service quality. Present suggestions and insights to management to further improve the customer experience.
  5. Administrative Duties: Maintain accurate records of customer interactions within the CRM system. Prepare and update reports on customer service metrics.
Required Skills and Qualifications

To succeed in this role, you'll need proven experience in customer service, client relations, or a similar field. Excellent communication skills in English, strong problem-solving and conflict-resolution abilities, proficiency in CRM software and customer support tools, and the capacity to multitask, prioritize, and manage time efficiently are essential.

Our Offering

We provide a competitive compensation package, opportunities for professional growth within a rapidly expanding organization, training and support to aid in your success, and a collaborative, inclusive work environment.