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Global Banking Expert Specialist
Há 1 mês
About the Role:
We are seeking a highly skilled Global Banking Expert Specialist to join our team at Agicap. As a specialist in bank connectivity, you will be responsible for providing expert guidance and support to our customers and internal teams.
Key Responsibilities:
- Investigate and improve knowledge of bank connectivity methods
- Understand, qualify, prioritize, and manage customer support demands
- Structure and organize training sessions for relevant teams
- Measure results and identify improvements on processes and product
- Act as a key actor in the improvement and adaptability of our solution
- Develop and communicate documentation to make teams more autonomous
- Be the referent for bank aggregator partners
Why This Role is Interesting:
- Diverse daily missions and dynamic processes rethinking
- Diverse interlocutors: internally and externally
- Strategic and innovative topic (open banking, fintech, banking APIs)
- Direct and measurable impact on the business
- Very valuable expertise, key job in the company
Your Profile:
- You are fluent in English and one of the following languages: French or Italian
- You are customer, problem, and impact-oriented
- You are a student in a top business or engineering school
- You are passionate about tech topics
- You demonstrate methodological rigor
- You have a strong team spirit
- You are an excellent communicator and can share your vision
- You are ambitious and attracted to the startup mindset
Salary: €40,000 - €60,000 per annum, depending on experience.
Location: Based in Lyon HQ office or Barcelona office.
Recruitment Process:
- Phone interview with Talent Acquisition Specialist
- 1st Round with Lead Product Knowledge & Support
- 2nd Round practical case with Lead Product Support & Knowledge Manager
