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Customer Support Representative

1 semana atrás

Lisboa, Lisboa, Portugal Powerdot Tempo inteiro

About Powerdot

We are a cutting-edge company that is accelerating sustainable mobility by investing in, installing, and operating electric vehicle chargers through a unique business model. Our mission is to make charging your car as easy as charging your smartphone.

Our Partner Obsessed Approach

We partner with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with 2,567+ locations contracted so far.

Key Responsibilities

  • Handle high-volume customer contacts via various channels: calls, emails, and more.
  • Investigate and troubleshoot issues to determine root causes and solutions.
  • Monitor our network of chargers to identify and resolve issues quickly.
  • Multitask with multiple tools, applications, and knowledge bases to provide top-notch support.
  • Communicate effectively with internal and external stakeholders.
  • Triage and escalate urgent issues for swift resolution.
  • Document customer interactions thoroughly and identify trends for feedback to management.

Who We're Looking For

  • Languages: Fluent in Flemish, French, and English (spoken and written). Portuguese, Spanish, and Polish are a significant plus.
  • Empathy: You understand the user experience and handle requests with care and creativity.
  • Communication: Excellent written and verbal communication skills; adaptable to different methods.
  • Proactive Spirit: You're independent, entrepreneurial, and thrive in a fast-paced environment.
  • Passion for Sustainability: Enthusiasm for electric mobility is highly valued.
  • Location: Based in Lisbon or ready to relocate. Flexible to work rotating shifts.

Benefits and Perks

  • Private Health Insurance – Your health matters.
  • Gym Pass Membership – Stay active and healthy.
  • Annual Offsite – A chance to bond with your team outside of the office.