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Account Director
2 semanas atrás
We are seeking a highly skilled professional to join our team as an Account Director - Banking and Finance. In this role, you will be responsible for fostering and growing relationships with Tier 1 banks, ensuring they derive maximum value from our software solutions.
As a key member of our team, you will work closely with stakeholders, including C-suite executives, to ensure long-term satisfaction and retention. Your primary responsibility involves managing complex customer engagement cycles, from initial onboarding through to ongoing account management and renewal.
Key Responsibilities:
- Build and Maintain Relationships: Develop deep, strategic partnerships with Tier 1 banking clients, ensuring continuous engagement and satisfaction with our software offerings.
- Strategic Account Management: Oversee the entire customer lifecycle, from onboarding through adoption, ensuring successful implementation and integration of our platform within the client's operations.
- Consultative Engagement: Take a proactive, consultative approach to understanding the specific challenges and goals of each client.
- Sales and Renewal Management: Collaborate with the sales and technical teams to craft proposals, respond to RFPs, and drive renewals.
Requirements:
- Industry Experience: A minimum of 10 years of experience in customer success, account management, or a similar role within the software or FinTech industries, particularly in working with Tier 1 banks.
- Consultative Sales Expertise: Proven track record of using a consultative approach to drive customer engagement and success, with a focus on long-term retention and satisfaction.
- Languages: English (required) and French, Italian, Spanish, Arabic (nice to have).
