Customer Relationship Strategist

Há 6 dias


Lisboa, Lisboa, Portugal Pager Tempo inteiro

PagerDuty is a global leader in digital operations management, revolutionizing how critical work gets done through our Operations Cloud.

About Us

We are seeking a talented Renewal Manager to join our dynamic and customer-focused team. This role involves managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

The successful candidate will have strong interpersonal and communication skills, with the ability to engage effectively via phone, email, and web meetings. They will be responsible for developing and executing negotiation strategies to maximize contract value while strengthening customer relationships.

Responsibilities
  • Manage the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
Requirements
  • 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
  • Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
  • Self-motivated and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.
  • Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.


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