Marketplace Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About Our Company

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. We were also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine.

The Role

As a Customer Service Representative for Marketplace, you will be responsible for gathering important information, identifying troubleshoot issues, performing triage requests, providing communications support between teams and business partners, and sharing insights during official meeting check-ins to improve processes.

Key Responsibilities

  • Gather important information from customers
  • Identify and troubleshoot issues
  • Perform triage requests
  • Provide communications support between teams and business partners
  • Share insights during official meeting check-ins to improve processes

What You'll Need

  • One to three years' experience in customer service
  • Native German speaker and fluent in English (minimum C1 level)
  • Passionate about providing an outstanding customer experience interaction
  • Exceptional communication skills with grammar and typing accuracy
  • Be attentive to customers, recognize their needs and offer them an appropriate solution
  • Ability to collaborate and work effectively in a team
  • Great listener and problem solver with analytical skills
  • Ability to educate customers on policy and product questions
  • Capable of reading developer documentation that might be more technical than a normal support manual
  • Basic Excel knowledge

Benefits and Opportunities

  • Excellent job opportunities in a dynamic, leading multinational company
  • Possibility of cooperation with leaders of different industries
  • Stable work and career progression
  • Investment in training and personal development
  • Respectful and inclusive environment
  • A wealth of opportunities to progress and move business areas projects
  • Flexibility & Work/life balance
  • Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection
  • Private health insurance since day one in the company
  • Possibility to live in one of our apartments
  • Annually complementary return flight to your home country (within Europe)
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit
  • Free Portuguese language courses, sports activities, and organized events


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