Luxury Hospitality Professional
2 semanas atrás
At Hilton Worldwide, Inc., we are seeking a talented and dedicated Luxury Hospitality Professional to join our team as a Front Office Intern. This is an exciting opportunity to gain hands-on experience in the hospitality industry and contribute to the success of our luxury hotel brand.
About the RoleThis is a full-time position based at the Conrad Algarve in Portugal. As a Front Office Intern, you will be responsible for providing exceptional customer service to guests, assisting with daily front office operations, and working closely with the front office team to ensure a seamless guest experience.
Key Responsibilities- Ensure accurate and efficient running of reception, including check-in and check-out procedures
- Respond to guest queries in a timely and efficient manner
- Keep the front office manager and reception supervisors informed of any relevant feedback from guests and other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions, and general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
- Answer switchboard calls, as required
- Ensure all guest deliveries and messages are received effectively and efficiently
To be successful in this role, you will need:
- Previous experience in a customer-focused industry
- A positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- The ability to work on your own and as part of a team
We offer a competitive salary of approximately $35,000 per year, depending on experience. In addition, you will receive:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Generous paid time off and holidays
- Access to training and development programs to help you advance your career
As a member of the Hilton team, you will have the opportunity to work with a diverse group of people from around the world, develop new skills, and contribute to the success of a leading global hospitality company.
Schedule: Full-time
Brand: Conrad Hotels & Resorts
Job: Guest Services, Operations, and Front Office
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