Business Systems Analyst

Há 4 dias


Porto, Porto, Portugal Phiture Tempo inteiro
Job Description

Position Overview

The IT Analyst plays a critical role in ensuring the organisation's IT systems and infrastructure operate effectively and efficiently. They are responsible for providing technical support to end-users, troubleshooting IT-related problems, and implementing appropriate solutions.

Main Responsibilities

  • Provide technical assistance to end-users in resolving hardware, software, and network-related issues
  • Troubleshoot and diagnose IT-related problems and implement effective solutions
  • Install, configure, and maintain IT infrastructure, systems, and applications
  • Monitor and analyze system performance, identify potential issues, and take proactive steps to prevent them
  • Ensure that all IT-related incidents and service requests are logged, tracked, and resolved within agreed-upon SLAs
  • Collaborate with other teams to ensure that all IT-related issues are resolved promptly and effectively

Requirements

We are seeking a highly skilled and experienced IT Analyst II with a strong background in IT infrastructure, systems, and applications. The ideal candidate will have:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Six or more years of experience in IT support
  • Proficiency in Service Management Best Practices and ITIL Certified v4
  • Strong knowledge of IT infrastructure, systems, and applications
  • Familiarity with networking technologies and protocols
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment

Estimated Salary: €60,000 - €80,000 per year



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