Technical Support Analyst

Há 6 dias


Porto, Porto, Portugal PrimeIT Tempo inteiro

Role Summary

We are looking for an experienced Helpdesk IT Support Technician to join our PrimeIT team. As a helpdesk technician, you will be responsible for resolving technical issues and providing excellent customer service to our clients.

Your key responsibilities will include:

  • Providing face-to-face IT support in a large-scale end-user environment.
  • Offering remote support and in-person/on-desk/field support.
  • Working by procedures and tickets.
  • Performing warehouse, stocks control, logistics, and back-office tasks.

Key Requirements

  • Hardware and software knowledge.
  • Networking and security understanding.
  • Problem-solving and critical thinking skills.
  • Familiarity with Microsoft technologies.
  • Main technologies: MS Windows, M365, printers, audiovisual equipment (Cisco), iPhone & Mac, Smart Pass, Active Directory, network protocols.
  • Comfortable with Microsoft Office products (Excel, Windows, Outlook).
  • Good understanding of collaborative tools and their importance in the current digital working era.
  • Understanding of IT security and cyber security in a corporate environment.
  • Ability to diagnose and resolve basic technical issues and beyond.


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